Reference

Privacy Policy How We Handle Your Information

We collect only what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your wallet secure. This policy explains what we gather, how long we keep it and the rights you hold over your own data.

Account data protectionWallet transaction privacyWithdraw consent anytimeRequest your data copyDelete account on request
Browse Lobby Read FAQ
xbet bd Privacy Policy How We Handle Your Information
HOW WE PROTECT DATA

Data Security & Retention Practices

We encrypt all bKash, Nagad and Rocket payment data in transit and at rest. Account passwords are hashed and never stored in plain text. We log access attempts, monitor for unusual withdrawal patterns and require OTP verification for sensitive account changes. Our servers sit behind firewalls and we run vulnerability scans every month to patch security gaps before they become risks.

Payment encryption

Every deposit and withdrawal request travels over SSL. We store wallet details in encrypted database fields so even internal staff cannot view your full bKash or Nagad account number.

Cookie notice

We use session cookies to keep you logged in, analytics cookies to measure page performance and marketing cookies to show promotions you might find useful. Reject non-essential cookies through the banner on your first visit.

Account security

Turn on two-factor authentication in account settings. We send an OTP to your mobile number before allowing password resets, withdrawal address changes or email updates, so stolen credentials alone cannot drain your wallet.

Data retention

Active accounts keep full transaction history. Closed accounts retain minimal records for six months to resolve disputes, then we purge personal identifiers and keep only anonymised bet summaries for regulatory reporting.

PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, request a copy of your data, withdraw consent for marketing messages or delete your account entirely, reach us through any of the channels below. We respond to data requests within seven working days and walk you through the verification steps before releasing or deleting personal information.

Team online

Live chat

Open the chat widget in the bottom corner of any page and ask for the privacy team. We verify your account first, then handle data requests during the same session.

Email privacy desk

Send your request to our privacy address with your registered mobile number and account email. We reply with next steps and confirm your identity before processing the request.

Account settings

Log in, go to account settings, then privacy controls. You can download your transaction history, turn off promotional messages and submit a deletion request without contacting support.

Common Questions About Your Data

We ask for your mobile number, email address, date of birth and the bKash or Nagad wallet you plan to use for deposits. We also log your device type and IP address to detect fraud and prevent duplicate accounts.

Yes. Log in, go to account settings, then privacy controls and click download my data. We generate a file with your account details, transaction history, bet records and support messages within 24 hours.

Open account settings, go to communication preferences and uncheck marketing messages. You can also click unsubscribe at the bottom of any promotional email. Account notifications like withdrawal confirmations still come through for security reasons.

We share transaction data only with the payment processor handling your bKash, Nagad or Rocket deposit and with game providers who need to verify your bet was placed. We never sell your wallet details or contact information to marketers.

We keep your transaction records and identity documents for six months after closure to handle disputes or regulatory audits, then we delete personal identifiers and retain only anonymised bet summaries for compliance reporting.

Yes. Go to account settings, scroll to the bottom and click request account deletion. We verify your identity with an OTP, settle any pending withdrawals, then close your account and start the data purge within 48 hours.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoAbout UsInfoFAQ

Related pages

xbet bd Bangladesh Holdem Battlefield xbet bd App Blackjack TableChamp Blackjack Topplay